My Classroom Worksheets
Word Search Puzzles
Frequently Asked Questions
A. Sign-in Questions
1. I just bought a subscription, but I cannot sign in using the subscription number. Please advise.
Thank you for purchasing your membership. You should have received two emails, a payment confirmation email from PayPal and a welcome email from
My Classroom Worksheets
. In the welcome email, you can find your member serial key along with sign-in instructions. You should use the member serial key, not the subscription number, to sign in. It is strongly recommended that you copy and paste the member serial key into the serial key box when you sign in.
If you have not received the welcome email from
My Classroom Worksheets
, you can check your email spam folder. Your email spam filter might have placed the email there. If you cannot find the welcome email in your spam folder either, please
2. I have created a password but when I try to log into my iPad, it is rejected. The same password works fine on my desktop. Can you help me?
It is very likely your iPad is in private browsing mode. Please turn off private browsing and try it again. When you sign in, our app needs to write a few bytes of data into the browser's cookie. If the browser is in private browsing mode, no data can be written into the browser's cache. For details on how to turn off private browsing on an iOS device, you can refer to this page:
3. I am not able to stay signed on. It logs me out after I click on a different link. Please advise.
This is because your browser's cookie functionality is turned off. You will need to turn cookies on to stay signed on. If you are using an iOS device, you need to turn off private browsing.
1. Open your Firefox browser.
2. Click on "Tools" --> "Options" and click the "Privacy" tab.
3. Make sure the option "Accept cookies from sites" is selected.
4. Click OK.
For Google Chrome:
1. Open Google Chrome browser
2. In the address bar, type:
and press Enter.
3. Scroll down the page and click on "Show advanced settings".
4. Under "Privacy", click on the button "Content Settings"
5. Under "Cookies", make sure that "Allow local data to be set (recommended)" is selected.
6. Click on "Done".
4. I can't seem to log in. It keeps telling my my serial key is invalid. Can you fix this for me?
You will get that message when your membership is exipred or you have entered an incorrect serial key. You can restart your browser, copy and paste your serial key into the serial key box and then hit the "Sign In" button again. It is strongly recommended to copy and paste it into the serial key box when you sign in.
If you just signed up, do not use the PayPal subscription number to sign in, use the serial key included in the new member welcome email instead.
If you got the message when you were trying to sign in using your email and password, it's likely you entered an incorrect password or email. If you forget your password, you can always sign in with your member serial key, leaving the email and password fields blank.
If you still cannot log in, most likely your membership is expired. You can simply go to
the membership page
to sign up for a new membership.
5.On the "Worksheets" page, When I hit the "Print" button, the system prompts me to sign in, but how to sign in?
The sign-in link is on the upper-right corner of the page. Before you hit the
button, click the "Sign In" link to enter your member serial key. It is recommended to copy and paste the serial key into the serial key box when you sign in. After you sign in, the system remembers you for a certain period of time. You need to make sure to sign out if you are using a public computer in libraries, cafes or schools.
Once you have signed in with your member serial key, you can create your own, easy-to-remember sign-in credentials via the "My Account" link, which is available at the top of the page after you sign in. If you forget your email or password, you can always sign in with your member serial key (leaving the email and password fields empty) and then reset your email and password.
6. I can log in from my computer, but when I click on "Sign In" link on my iPad, nothing happens. Please advise.
Our web site works seamlessly in all modern mobile devices including iOS and Android phones and tablets. This issue may be related to your brower caching on your iPad. Try the following steps to remove your browser cache on your iPad:
Launch the Settings app from the Home screen of your iPhone or iPad.
Scroll down and tap on Safari.
Now scroll all the way to the bottom and tap on Advanced.
Tap on Website Data. Scroll to the bottom again and tap on Remove All Website Data.
Confirm one more time you'd like to delete all data.
Once the browser cache is cleared, you should be able to log in after you point your browser to
B. Membership Payment & Renewal Questions
7. Your website seems to require a PayPal account in order to complete payment, but I am not allowed to use PayPal. Can you please advise if there is any way around this problem?
Only subscription-based memberships need PayPal accounts. If you go to our
and scroll down to the middle of the page, you will see a
option. Select the type of the membership you would like to purchase and then click the
button. On the payment screen, select the
Pay with a Debit or Credit Card
link to follow the instruction and finish the payment process with your credit card.
8. Does your company accept purchase orders?
Yes, we do. If your business or accounting department needs a current W-9 form, please
. Once your purchase order is approved, you can scan it and email it to us. We will create an account for you right away and email you back with the account access key along with your membership invoice. So you can start to use our system before the payment is processed.
Note that we also accept money orders.
9. How can I renew my membership?
You can simply go to
the membership page
to sign up for a new membership. Note that you may renew your membership prior to your membership expiration date or anytime after your membership has expired.
C. Vocab List Management Questions
10. I just renewed my membership and received a new member serial key instantly. But I had many vocabulary lists saved on my previous account. How can I access them?
All your vocab lists are safely stored on Google Cloud, even after your membership expires. That way, when you sign up again, with a single mouse click, you can transfer all the vocabulary lists you created before to your new account. Here are the detailed steps:
Sign in using your new member serial key or email and password if you have created your own sign-in credentials.
After signing in, you should see a "My Account" link at the top of the page. Click the link to bring up the "My Account" view.
At the bottom of the "My Account" view, you will see an "Old Serial Key" input box and a "Transfer Vocab Lists" button. Enter (or copy and paste) your old member serial key into the box and hit the "Transfer Vocab Lists" button. (Note your old member serial key can be used to transfer vocab lists only. The account associated with your old member serial key is inactive).
Log out and log in again to view your updated vocab lists, which are listed on the left side of the page.
11. I have created and saved many vocab lists on your system. Can I create folders to organize my saved vocab lists?
Yes, you can create folders to organize your vocab lists. For the users who have not created a folder, all your saved vocab lists are placed in the default "General" folder. Click the folder name to open the folder. For each vocab list in a folder, there is a folder icon next to the list name. Click the folder icon to move the list to a new folder. When all the lists in a folder have been moved to other folders, the folder will be deleted automatically.
12. I'd like to rearrange the words in the vocab list I created. Is there an easy way to do this?
Yes. When you are creating a new list or editing an existing list, you can click the gear drop-down button on the upper-left corner to select a tool button to use. From the drop-down menu, select the
option. Click the arrow button to move the word up or down. Make sure to save the list after you are done editing.